Privacy Policy

Thank you for using the Toothpick Services! We are committed to providing you the best online shopping and delivery experience possible. This Privacy Policy explains what information we (Toothpick L.L.C.) collect, how that information is used, under what circumstances we share information, and the choices you can make about that information.

This Privacy Policy applies whether you access the Toothpick Services (as defined in the Terms of Service) through a browser, a mobile application, or any other method.

Information we collect

Information You Provide to Us or Allow Others to Provide to Us

At various points in the Toothpick experience, you may provide us with information about yourself. For example, when you create an account through the Services, you provide us with personal information like your name, email address, age (for tobacco orders, where available), and phone number. If you place an order through the Services, we collect information including your address details and the details of your order. Your account information may be updated or corrected by accessing your account settings.

If you log into the Services through a third-party service, both we and that third party may receive some information about you and your use of the Services. For example, if you choose to log into the Services with your Facebook account, we may receive information from Facebook, such as your name, email address, public profile information, and information about your contacts. We may also offer social sharing tools (such as the Facebook Like button) that let you share actions on the Services with other websites and vice versa. In those cases, the providers of those tools may receive information about you when you use those tools. You should check the privacy policies of these third-party services and your settings there for more information.

If you wish to invite your friends and contacts to use the Services, we will give you the option of either entering their contact information manually or importing it from your address books on other third-party services. In both cases, we will store this information for the sole purposes of allowing you to send your friends referral offers, for determining whether your friends use the Services after a referral is sent, and to remind your friends of the referral sent on your behalf.

Our partners may let us collect information about the use of their sites/apps or share such information with us. For example, if you use a Toothpick button or widget on another site or app, we may receive information about your use of that button or widget and the third-party site/app.

Technical Information About Usage of the Services

When you use the Services, either through a browser or mobile app, we automatically receive some technical information about the hardware and software that is being used.

Cookies, Pixels, and Other Tracking Technologies

We, our partners, our advertisers, and third-party advertising networks use various technologies to collect information, including but not limited to cookies, pixels, scripts, and device identifiers. Cookies are small text files sent by your computer when you access our services through a browser. We, our partners, our advertisers, and third-party advertising networks may use session cookies (which expire when you close your browser), persistent cookies (which expire when you choose to clear them from your browser), pixels, scripts, and other identifiers to collect information from your browser or device. This helps us understand how you use our services and other services, personalize your experience, measure, manage, and display advertising on the Services or other services, understand your usage of the Services and other services to serve customized ads, and remember that you are logged into the Services. You can block cookies or adjust settings for notifications when a cookie is set using your browser settings.

We employ some third-party services to help us understand the usage of the Services and the performance of advertising. These third parties may also deploy cookies, pixels, or other identifiers on the Services or collect information through our mobile applications. For example, we use Google Analytics to understand, in a non-personal way, how users interact with various portions of the Services. You can learn more about information that Google may collect here.

Log Information

When you use the Services, our servers will record information about your usage and the information sent by your browser or device. Log information can include your device’s IP address, information about the browser, operating system, and/or app you are using, unique device identifiers, pages you navigate to, links you click, searches you run on the Services, and other ways you interact with the Services. If you are logged into the Services, this information is stored with your account information.

How We Use Your Information

We may use the information we collect for various purposes, including to: • Provide the Services to you, improve the quality of the service, and develop new products and services. • Allow your Picker(s) and Driver(s) (those who shop for and/or deliver your order, including our retail partners and their employees/agents where applicable or our third-party providers) to choose your items at a retailer site, deliver your items to you, and/or contact you with updates or issues. • Offer you customized content (including advertising, coupons, and promotions). • Understand how users interact with the Services (including advertising both on and off the Services) and test new features or changes in our features. • Provide customer service, respond to your communications and requests, and contact you about your use of the Services.

What We Share

The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts from which you can select goods for picking, packing, and delivery by assigned Picker(s) and Driver(s) to your location. To make this work, we need to share information about you and your order with the parties who help enable the service. This includes Picker(s) who pick your order, Driver(s) who deliver your order, payment processing partners that we use to validate and charge your card, and the retail partner(s) from whom you are purchasing goods. To be clear, only our payment processing partner(s) receive credit card information.

We also share information under the following principles:

With Your Consent or at Your Direction: We will share your information with entities outside of the Services when we have your consent or at your direction.

For External Processing or Service Provision: We sometimes employ third parties to process information on our behalf or provide certain services (such as delivery services, advertising services, or information to better tailor our services to you). We may share your information with them under appropriate confidentiality provisions.

For Legal Purposes: We may share your information when we believe that disclosure is reasonably necessary to (a) comply with applicable laws, regulations, legal process, or requests from law enforcement or regulatory authorities; (b) prevent, detect, or otherwise handle fraud, security, or technical issues; and (c) protect the safety, rights, or property of any person, the public, or Toothpick.

On a Non-Personal or Aggregate Basis: We share information on a non-personally identifying basis (including order and delivery details, but not credit card information) or an aggregate basis.Ï

To Enable Purchase of Tobacco (where available): When you buy tobacco using the Services, we may be required by law to share certain information with the retailer who makes the sale. This could include the names and addresses of the purchaser and recipient, government-issued ID information, the quantity, brand, price, proof, and a recipient signature.

For Business Purposes: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We may also share your information between and among Toothpick, its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

Changes to This Policy

This policy may change from time to time, and any revised Privacy Policy will be posted on this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in the case of material changes to the Privacy Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).

Contact Information

If you have any questions, complaints, or comments about the Services contact Toothpick at:
support@toothpick.com
+97430443083

For customer service inquiries visit shop. https://qa.toothpick.com